‘We’, ‘us’ and ‘our’ refer to Mpower Financial Services Pty Ltd ACN: 105 886 833, Corporate Credit Representative Number 539260 of Mortgage Specialists Pty Ltd Australian Credit Licence No. 42176 and our related businesses.
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment regarding the personal information (including credit-related information) we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important that you are confident that any personal information we hold about you will be treated in a way that ensures the protection of your personal information.
Our commitment regarding personal information is to abide by the Australian Privacy Principles (APPs) and Part IIIA of the Privacy Act, the Privacy (Credit Reporting) Code 2014, and any other relevant law.
When we refer to personal information, we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit-related information.
Credit information, which includes your identity: the type, terms, and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information; default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and;
Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information we derive from it.
We use your credit-related information to assess your eligibility to be provided with any finance. Usually, credit-related information is exchanged between credit and finance providers and credit reporting bodies.
The kinds of personal information we may collect about you include your name, date of birth, address, account details, occupation, and any other information we may need to identify you.
If you are applying for finance or provide a guarantee, we may also collect the number and ages of your dependents and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses. If you apply for any insurance product through us, we may collect information about what is being insured, the beneficiaries, and your health information, including medical and lifestyle information from you or your health professionals. We will only collect health information from you with your consent.
We collect personal information to assess your application for finance and manage that finance, establishing your identity, contacting you, managing your risk, and complying with our legal obligations.
We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. Improvements in technology also enable organisations like ours to collect and use the information to get a more integrated view of our customers. From time to time, we may offer you other products and services.
Where reasonable and practical, we will collect your personal information directly from you. We may collect information about you that is publicly available, for example, from public registers or social media or made available by third parties.
We may also collect your personal information from credit reporting bodies, mortgage and finance brokers, employers, and others such as accountants and lawyers.
We may disclose your personal information:
We may exchange your credit-related information with credit reporting bodies to obtain a consumer credit report about you or to allow the credit reporting body to create or maintain a credit information file about you.
You have the right to request credit reporting bodies not to use your credit-related information to pre-screen direct marketing by a credit provider.
You also have the right to request the credit reporting body not to use or disclose credit information about you if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.
From time to time, we may use your personal information to inform you about products and services, including those of third parties, which may interest you. We will only do this if you have provided consent or if we are otherwise allowed to do so under the law. If you would prefer not to receive marketing information, you can opt out anytime by contacting us.
The personal information we hold about you must be accurate and up-to-date. During our relationship with you, we may ask you to inform us if your personal information has changed.
If you wish to make any changes to your personal information, please contact us. We will generally rely on you to inform us if the information we hold about you is inaccurate or incomplete.
You may request access to the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request you make, we may respond to your request immediately. Otherwise, we usually respond to you within seven days of receiving your request. We may need to contact other entities to investigate your request properly.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings or if your request is vexatious.
An explanation will be provided if we deny you access to the personal information, we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate, or out-of-date, you may request that we correct the information. If appropriate, we will correct the personal information at the time of the request. Otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal information within 30 days.
We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation.
If we refuse to correct personal information, we will provide you with our reasons for not correcting the information.
If you believe your privacy has been breached, please contact us using the contact information below and provide details of the incident so we can investigate it. We will treat your complaint confidentially, investigate your complaint, and aim to ensure that we contact you and that your complaint is resolved within a reasonable timeframe, usually within 30 days or as soon as practicable.
If you are not satisfied with the outcome of our investigation, please contact the Office of the Australian Information Commissioner (OAIC) or the relevant privacy regulator in your jurisdiction.
If you have any questions about this privacy policy, any concerns, a complaint regarding the treatment of your privacy, or a possible breach of your privacy, please use the contact details below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved promptly and appropriately.
Mpower Financial Services Pty Ltd
admin@mpowerfinance.com.au
1300 385 859
PO Box 167
Biggera Waters QLD 4216
We may change this privacy policy from time to time. Any updated versions of this privacy policy will be posted on our website. Please review this policy regularly.
This privacy policy was last updated on 10th April 2023.
Finance Brokers Association of Australia
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Mpower Financial Services Pty Ltd ABN 40 105 886 833 Credit Representative Number: 539260 | Mortgage Specialists Pty Ltd Australian Credit Licence 387025
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